ServiceNow Senior Developer - Nelson Frank : Job Details

ServiceNow Developer - Leeds Based (twice a week)

Responsibilities:

• Collaborate with a talented team of ServiceNow professionals to deliver changes and provide support to our government client.
• Work closely with the Product Manager, Developers, and service teams to ensure the ServiceNow platform meets the evolving needs of our clients.
• Define and deliver user stories, resolve incidents, and test and promote major releases.
• Drive self-service and automation capabilities, leveraging Service Portal, Orchestration, and Integration Hub.
• Lead technical tasks related to configuration and implementation of the ServiceNow platform.
• Evaluate emerging ServiceNow technologies and define roadmaps to meet business needs.
• Troubleshoot and resolve defects following best practice principles.
• Update documentation related to incidents, changes, and designs as required.
• Lead a small team of ServiceNow developers and supporting SMEs in development and support activities.

Experience:

• Proven experience as a senior technical resource in ServiceNow platform development, particularly in areas such as CSM, ITSM, ITOM, ITAM, Integration's, WSD, and HRSD.
• Working knowledge of designing and developing APIs and web service integration's with ServiceNow.
• Hands-on experience creating self-service and automation capabilities.
• Excellent technical knowledge of ServiceNow integration using web services and other web-based technologies.
• Proficiency in coding and scripting.
• Strong analytic and problem-solving skills.
• Familiarity with ITIL processes and best practices.
• Experience in Agile software delivery methodology.

Qualifications:

• Educated to A-level standard or equivalent.
• Proven hands-on experience as a Senior ServiceNow developer.
• Experience in Agile software delivery methodology.
• Ability to understand as-is and to-be processes to deliver toolset changes.
• Contributory experience in end-to-end development activities of project enhancements, changes, and upgrades.

Core Competencies Preferred:

• Good experience with ITILv3 or 4.
• Familiarity with cloud services including SaaS, IaaS, and PaaS.
• Cloud provider experience (e.g., AWS, Azure, Google, ServiceNow).
• Experience in developing and designing technical solutions and integrations.
• Familiarity with delivery methodologies such as Agile, Scrum, Kanban, Waterfall, and Wagile.
• Strong team player with effective task management skills.
• Self-motivated and capable of working alone or in teams.