Service & Warranty Technician - RECRUITCORP LTD T/A Franklyn Associates : Job Details

JOB DESCRIPTION – SERVICE & WARRANTY TECHNICAN

Definition:

To work within Service and Warranty operations to assist in the maintenance, repair and overhaul of windscreen wiper systems and associated product

Key Responsibilities:

• Booking in and out of related product, using SAP system and RMA process

• Carry out mechanical and electrical repair, refurbishment and overhaul of returned product

• Inspect returned product, identify faults and troubleshoot issues

• Write reports detailing findings for returned product

• Dealing with customer returns and providing customer support

• Liaise with Quality Team on findings from product issues

• From time to time provide on-site support

Skills And Attributes:

• Experience in manufacturing is preferred
• Knowledge of reading and understanding technical drawings
• Soldering skills a bonus
• Computer literature – Experience with SAP, Microsoft Word and Excel
• Strong interpersonal, organisational and planning skills
• Good communication and interpersonal skills in order to liaise with customers
• Excellent oral and written communication
• Ability to present data effectively paying attention to detail
• Flexible proactive approach to work
• Ability to work in a team
• Ability to work in a fast paced, diverse, environment
• Ability to stay calm under pressure