Service Manager - Avenues Group : Job Details

Lead with Purpose. Change Lives.

Join us in creating a brand-new, person-centred service where every detail is shaped around the people we support.

We're hiring: Service Manager Location: Sprowston, Norwich (on-site)

Hours: Full-time Salary: £35,020 per annum

Closing Date: 30th October 2025Planned interviews: 10th November 2025 in person (subject to any changes)

Are you ready to step into a career where your leadership makes a genuine difference every single day?At Avenues, we believe in doing things differently. We put people first, and we are now searching for a Service Manager to lead our brand-new supported living service in Sprowston, Norwich.

You’ll be managing a team supporting 18 people with learning and physical disabilities, and autism in a newly developed community of self-contained flats and bungalows.

Being part of the setup and planning of the service, once in post you will recruit to your own brand-new staff team which will be an Assistant Service Manager and Support Workers.

This is not just another job. It’s a values-led, person-first role where you’ll have the autonomy to shape a service around individual needs, aspirations, and routines, ensuring that every decision, every improvement, and every smile has real meaning.

Having experience in setting up a new service is highly desirable and it is essential that as our new Service Manager has a fun, positive and can-do attitude!

Why this role is special

• You’ll lead a skilled, dedicated team who care deeply about making a difference.
• You’ll build trust, connections, and opportunities that help someone grow, explore their world, and feel truly understood.
• You’ll be supported by a strong, committed family and professional network, all working towards the same goal.
• And most importantly—you’ll be backed by an organisation that always puts people first.

What you’ll be doing

• Inspire and mentor your team to deliver person-centred, empowering support.
• Use Positive Behaviour Support (PBS) and Active Support to encourage independence.
• Manage all operational aspects of rotas, safeguarding, compliance, and support planning.
• Build strong, positive relationships with families, advocates, and local services.
• Champion a culture of dignity, inclusion, and high expectations.

Who we’re looking for

You’re not just a manager, you’re a leader, mentor, and motivator. You’ll bring:

• A genuine desire to create and maintain a high-quality, person-centred service.
• Experience in leading and developing teams, with confidence in safeguarding and compliance within Health and Social Care.
• (Ideally) a Level 3-5 Health & Social Care qualification, or the drive to achieve it.
• A full UK driving licence and access to a vehicle with business insurance.
• Above all, you bring energy, warmth, and heart to everything you do.

Why Avenues?

You’ll join a supportive, values-led organisation where your voice matters, your growth is encouraged, and your impact is tangible.

We offer flexible working, meaningful perks that value your time, energy and wellbeing, and the chance to be part of something that truly changes lives.

If you're excited by the opportunity to lead meaningful communications and fundraising that transforms lives, we want to hear from you.

As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.??

Ready to find out more? For an informal chat about the role, contact our recruitment team today or apply now and we will be in touch.

We reserve the right to close this vacancy earlier than stated.