Service Manager - Riverside Group : Job Details

Job Title:  Service ManagerContract Type: PermanentSalary: £35,928.31 (£37,176.40 is achieved after 18 months successful performance in the role)Working Hours: 37.5 hours per weekWorking Pattern: Monday to Friday 8am to 4pmLocation: Centenary House and Newstead House, DerbyIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Service ManagerThe service works with complex needs customers some of who are alcohol dependent and we therefore provide a harm management programme to support these individuals. A background in substance misuse is desirable, however its management and leadership skills that are key, the ability to manage a complex needs housing serviceCentenary House - High Complex Needs Scheme, 33 customers and currently 11 day staff working over two shift patterns 7.30-3.30pm and 2-10pm.  Specialist Scheme -  offering 12 Alcohol Dependent Beds working on a controlled drink programme and harm minimisation, with the remaining 21 beds for complex needs customers.  Candidate will working with male and female customers and a diverse staffing team.  Service Manager will be responsible for performance reviews, 1-2-1 reviews, KPI targets.Newstead House - low/medium level scheme for Women at Risk, 6 female customers and 4 day staff working over two shift patterns 7.30-3.30pm and 2-10pm.  Scheme offers support for women who have experienced adversity such as children being removed, Domestic Violence, coershive relationships, substance misuse.About youWe are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers 
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays 
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.Applications may close before the deadline, so please apply early to be consideredRole ProfileLeading and engaging a team:

• Line manage a team and create a safe environment where colleagues can talk openly and honestly
• Work together to set expectations and performance targets
• Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing
• Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential
• Facilitate regular team meetings to update and empower your team to share ideas and best practice
• Embrace reflective practice techniques so the team can learn from their experiences
• Recognising, praising and acknowledging achievements of colleagues and team
• Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives

Leading a service:

Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers

Meet Riverside performance targets

Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holder

Resource, plan and deliver a colleague rota that covers all shifts effectively

Recruit great people for your team, sourcing and engaging relief or agency workers as and when requiredDevise, plan and deliver a comprehensive induction and continuous development plans for all...