Job Location : Birmingham, UK
We are seeking a skilled and experienced ITSM Specialist to lead the consolidation of two IT Service Management (ITSM) platform instances into a single, unified solution. The ideal candidate will have hands-on experience with Freshservice or similar tools (e.g., ServiceNow, Jira Service Management) and a strong background in ITIL practices, data migration, system configuration, and stakeholder engagement.- 6-Month Contract - £400 - £500 p/dKey Responsibilities:ITSM Platform Consolidation:
Requirements Gathering & Analysis:
Configuration & Customisation:
Data Migration:
Process Harmonisation:
Testing & Validation:
Training & Documentation:
Post-Migration Support:
Required Skills & Experience:* Strong ITSM system administration, configuration, and support experience* Proven experience merging or migrating ITSM systems (Freshservice, ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows, CMDB, automation rules, integrations (e.g., with identity management or asset tools).* Experience working in Agile or IT project-based environments. * Strong analytical, problem-solving, and project management skills.* Excellent communication skills and the ability to work cross-functionally with technical and non-technical stakeholders.
Desirable Qualifications: * ITIL Foundation (v3 or v4) certification.* Freshservice Administrator or similar ITSM platform certification.* Experience with APIs, scripting, or automation tools used in ITSM platforms.* Background in IT operations or infrastructure support.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary : 400 - 500
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