Service Manager Clean Air - Future Select Ltd : Job Details

Job Title: Service Manager Location: Manchester, Greater ManchesterSalary - 32k - 45k + Bonus Schemes and Company Vehicle. Leading Clean Air company are currently recruiting in the North West for a service manager to join their established department. The successful candidate will be overseeing a portfolio of pharmaceutical and healthcare customers across the UK, providing a high standard of customer service to ensure the continued success of the department. Candidates will hold a strong technical knowledge of microbiological safety cabinets and contained air products, gained from experience working within a site based service engineer role and will be able to demonstrate extensive experience within a supervisory / management position. Applications will be considered from across the North West including; Manchester, Stockport, Stretford, Macclesfield, Crewe, Northwich, Widnes, Warrington, St Helens, Leigh, Liverpool, Ormskirk, Southport, Chorley, Preston, Blackburn, Bolton, Bury, Rochdale, Oldham, Huddersfield, Halifax, Leeds, Bradford and surrounding areas. Experience / Qualifications: - Strong technical knowledge of the LEV / Clean air industry. - Current experience working at management / supervisor level within a clean air company. - Previous on-site experience, ideally within a service engineer position.- A management qualification (desirable not essential) - Strong organisational and customer service skills.- IT literate. - Able to communicate effectively. Duties: - Day to day running of the service department, managing a team of office and site based; overseeing recruitment, staff training / development and disciplinary procedures. - Forecasting service departments annual staffing and budgeting requirements. - Using leadership and management skills to ensure the department are hitting / exceeding set KPIs. - Streamlining procedures to enable efficiency, optimal resource utilisation and profitability- Effectively identify and resolve service delivery issues to maintain a high level of customer service. Manage and analyse warranty claims and evaluate internal and customer feedback to highlight areas for improvement. - Achieving sales targets through the identification of both new business opportunities, as well as aftersales opportunities for parts and continued service contracts to achieve sales targets. - Managing new tenders including negotiation of pricing, deliverables, KPIs and SLAs with suppliers, customers and third parties.- Continuously promoting cross-department collaborative teamwork to promote a strong company culture. - Providing high quality customer service to customers to ensure customer retention.- Leading review meetings with key customers to review service levels, obtain feedback, follow-up actions, and proactively manage existing and future services- Recruit, employ and train diverse high-calibre office and engineering personnel- Manage the vehicle fleet, test equipment schedules, tools and PPE the field team have to ensure compliance and availability.- attending monthly meetings to feedback departments performance to senior management.Alternative Job titles: LEV Service Manager, LEV Manager, Clean Air Manager, Lead LEV Service Engineer. Future Select specialize in recruitment within Asbestos/Legionella/Water Treatment/Occupational Hygiene.We are inundated with applications, will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills.Future Select Copyright 2024