Service & Maintenance Engineer - Eaton Syalon : Job Details

Service& Maintenance Engineer

Eaton Syalon are supporting a well established engineering business in their search for a Service& Maintenance Engineer to join their team based in Marston, Grantham.

The role is in a great location for candidates based in Grantham, Lincoln, Newark or the surrounding areas.

This role requires a strong understanding of complex mechanical and control systems, as you’ll be supporting technical queries and delivering effective, solution-led responses.

This is a fantastic opportunity for a technically minded professional with experience in mechanical diagnostics, repair coordination or service delivery - someone who thrives in a fast-paced, customer-focused environment and takes pride in providing high-quality engineering support. The role will be partially based on the road!

• Collaborate with internal departments including Commercial Operations, Sales, Field Services and Operations to deliver seamless service.
• Manage incoming service orders, ensuring accuracy, proper documentation, and clear order transfer to internal planning teams.
• Communicate daily with customers regarding repair status, turnaround schedules, and service quality.
• Coordinate field inspections, customer site visits, and support training on maintenance practices as needed.
• Produce detailed as-found condition reports and assist in warranty clarification and resolution processes.
• Support turnaround projects with data gathering, technical input, and quote preparation.
• Ensure all activity complies with company policies, health & safety standards, and customer service KPIs.
• Act as the technical lead for repair and service enquiries, advising customers on diagnostics, performance and options for remedial work.

What We’re Looking For

• Previous experience preparing service quotations and handling customer enquiries in an engineering environment.
• Excellent communication skills - both verbal and written - and a confident, professional manner.
• Proficiency in Microsoft Office, with working knowledge of ERP systems
• A proactive and organised mindset, with high attention to detail and a focus on delivering quality.
• A technical qualification or proven hands-on experience in a service, maintenance, or engineering coordination role within a technical or industrial environment.
• Strong technical understanding of electro-mechanical systems, including automated components and industrial control equipment.

Why Apply?

• Work within a collaborative, solutions-focused team
• Enjoy a varied role with technical depth and customer interaction
• Genuine development opportunities toward project coordination or technical sales

Salary: Full details discussed upon application, attractive package available.

If you feel you have the relevant technical experience, please apply now!