Service Invoice Administrator - Maternity Cover - Getinge : Job Details

Company description:

Getinge is a leading global provider of products and systems that contribute to quality enhancement and cost efficiency within healthcare and life sciences. We employ more than 10,000 people, and have operations in more than 40 countries. Saving lives is the greatest job in the world. Everything we do, from architectural planning to the equipment, therapies and solutions aim to secure the safest and most reliable care. As a leading medtech company, we focus every talent and resource towards helping our customers save as many lives as possible.

Job description:

We are looking for a Service Invoice Administrator to provide maternity leave cover. Reporting to the Contracts and Invoicing Team Leader, you will carry out the processing of service orders through the service system in an efficient and effective manner. You will ensure that the customer is presented with an invoice that is accurate and reflective of the work carried out, ensuring Getinge’s high standard of quality and care is consistently being reached.

Day to day responsibilities will include:

• Work closely with the Service Co-ordinators and Contracts Team to ensure that the service order processing is reflective of the customer’s order so that an accurate invoice can be presented to the customer in a timely fashion.
• Ensure that service order processing is kept up to date at all times so that service billing is in line with budgetary requirements.
• Present the Contracts and Invoicing Team Lead with reports detailing the status of service assignments in the service system and to immediately highlight any areas of concern.
• Handle customer queries in relation to invoices and take ownership of the issue to completion. All service order queries will be expected to be closed out within 5 working days.
• Obtain purchase orders (where one is not already available) within a maximum of 2 working days of completion of a service job so that invoicing can be sent to the customer.
• Assist the Contracts and Invoicing Team Lead to improve the efficiency and effectiveness of the service order processing to ensure that the service system is being utilised to its full capacity.
• Maintain accurate filing systems with regards to service order processing as directed by the Contracts and Invoicing Team Lead.
• Undertake other administration duties as required with the service department as instructed by service management.
• Assist other members of the department in their duties at peak times.
• Assist the Contracts and Invoicing Team Lead with the process of continuous improvement within the service department.
• Attend team meetings/events called by service management this may require occasional overnight stays.
• Observe the company rules for employees.
• Observe the company policy on Health & Safety at Work.
• Co-operate readily, politely and amicably with other company personnel.
• Undertake any other duties which may reasonably be regarded as within the nature of the duties and responsibilities of the post as designed subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms.

Who you are:

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence.  We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you. 

What you need:

• Administration experience preferably within a customer orientated environment.
• Experience in invoice processing.
• Excellent interpersonal skills both on the telephone and face to face and in written email communication.
• Attention to detail and a high degree of accuracy.
• Excellent time management skills ensuring a high level of productivity.
• Ability to work with minimum supervision.
• Effective team player.
• A positive ‘can do’ attitude displaying behaviours in line with our company core values.
• Attention to detail, conscientious honest, flexible, positive work ethic, customer centric and polite telephone manner.

This is a homebased job role. Individuals will require a suitable workspace which must be in line with HSE regulations, and an adequate internet connection speed to be able to work remotely.   

We offer:

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.

Along with a competitive salary, we offer private healthcare, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.