Service Desk Coordinator - Source4 Personnel Solutions : Job Details

Are you looking to join a small, friendly team in a varied scheduling role?

We’re recruiting for a full time Customer Service Desk Coordinator on behalf of our client in Bracknell!

This role is ideal for a confident, highly organised individual looking for a busy and fast-paced opportunity.

Typical day in the life of a Customer Service Desk Coordinator:

• Managing incoming customer queries via phone and email with efficiency, ensuring all contractual SLAs are met
• Coordinating engineers and external partners to deliver timely reactive service calls and planned maintenance visits
• Assigning engineers to calls based on their skills and geographic location
• Contacting clients to schedule service visits, factoring in job specifics and access needs
• Responding to all internal communications to keep operations running smoothly.
• Keeping the Job Logic system up to date with job statuses and detailed notes
• Raising and dispatching equipment orders to support engineers in fault resolution
• Creating and sharing insightful client dashboards on a weekly or monthly basis to keep stakeholders informed
• Issuing purchase orders to third-party suppliers for support agreements and subcontracted services
• Assisting with quoting and part procurement

Interested? Here’s what we’re looking for:

• Strong written and verbal communication skills
• Proficient in Microsoft Office, particularly Excel
• Excellent time management, organisation, and multitasking skills
• Able to prioritise tasks and stay calm under pressure
• Proactive team player with a willingness to learn
• Knowledge of UK geography in a bonus
• Previous experience in scheduling or coordination is desirable!

Perks and benefits you can look forward to:

• Pension
• Medical package

As you can appreciate, we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency-based interview.