Service Desk Analyst - Proactive Appointments : Job Details

Service Desk Analyst – Hybrid

Our client is urgently looking for an experienced Service Desk Analyst to join their team based in Epsom, on a permanent basis.

You will provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via MS Teams & via Telephone.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, leading pension scheme, BUPA private medical cover, income protection scheme, car scheme, holiday purchase, training & development, on-site parking, gym, restaurant and café as well as many, many more perks!

Service Desk Analyst – Key Skills:

• 5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role
• Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way
• Experience of working as a senior member of the ServiceDesk team providing an escalation point to other Service Desk Analysts
• Demonstrable troubleshooting and problem resolution skills
• Strong experience of Microsoft Windows 11 support and installation
• Strong Microsoft Office and Office 365 skills
• Client patching and collection management using SCCM.
• Active Directory and other account administration experience
• Experience working with and adhering to procedures
• Strong documentation skills
• Prides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability
• Excellent customer service skills, the ability to build strong relationships across the broader IT teams and with the business.
• Experience working to Service Level Agreement targets

Service Desk Analyst – Hybrid

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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