Service Desk Analyst / 1st-2nd Line Support Engineer - Connected IT : Job Details

Service Desk Analyst / 2nd Line Engineer

An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer / Technical Support Engineer / Service Desk Analyst for an initial period of 3 months.

The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support to users in response to issues raised via phone, email and some in person.

Responsibilities will include:

• Use of Windows OS / Server, Active Directory, Exchange, O365, networking (LAN/WAN/VPN/protocols etc), server administration, anti-virus software and various other applications.
• To act as the first point of contact for users and suppliers for all IT support queries and issues.
• Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool.
• Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity
• Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA’s
• Assign or escalate issues to the appropriate team/third party for assistance when required

We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can do” attitude and good analytical, problem solving and communication skills.

Good understanding in Ms office suite applications, desktop operating systems and exposure to Active Directory (account creation, password resets, etc). An understanding of network concepts (DNS, DHCP, TCP/IP protocols) and basic networking skills (LAN/WAN/VPN support) would be advantageous.

This role will be office based 5 days a week so only candidates who are within an easy commutable distance to Wakefield will be considered.

Please note - This will be a PAYE engagement with Connected IT, at a PAYE rate in the range of £190 per day (equivalent umbrella assignment rate of £250)

For more information, please apply online and/or contact Maggie Cobos for immediate consideration.