Service Delivery Manager - NG Bailey : Job Details

Service Delivery Manager

Location: Liverpool Street – Contract Type: Full Time, Permanent Salary: £57,000 + Generous Overtime + Call-Out AllowanceSummary

We are seeking a dependable and experienced Service Delivery Manager to oversee engineering operations on a high-profile, long-term facilities management contract at a corporate banking site.

The role is based across three floors of a prestigious historical building in central London. It combines hands-on technical involvement with team leadership and client-facing responsibilities. The contract is secure, running through to 2027, and offers generous overtime, call-out allowance, and a company car—while still supporting a healthy work-life balance.

This position is ideal for someone with a strong engineering background who wants to continue applying their technical skills while stepping into a leadership role within a corporate-critical environment.

Key Responsibilities

• Lead and manage a team of engineers delivering planned and reactive maintenance
• Maintain excellent service delivery standards in a critical, client-facing setting
• Carry out regular quality audits and ensure compliance with safety and statutory requirements
• Support escalations, including out-of-hours call-out cover as part of a rota
• Provide hands-on technical assistance where necessary—ideal for someone who still enjoys working on the tools occasionally
• Monitor financial performance including gross profit, WIP, and debt collection
• Foster strong relationships with both the client and internal teams
• Drive continuous improvement through efficient use of mobile technology and service reporting

What We’re Looking For

• Experience managing or supervising engineering teams in a facilities or critical environment
• Strong technical background in electrical or mechanical building services
• Excellent communication and client management skills
• Comfortable with attending site for urgent issues and escalations
• Practical, hands-on leadership style with a commitment to high standards and team development

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.  Some of what you can expect includes: 

• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 

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