Service Delivery Associate - Gleeson Recruitment Group : Job Details

I am looking for a Service Delivery Associate to join a market leading global organisation in Northamptonshire. This position is central to delivering a seamless client experience, providing front line support and ensuring queries are resolved quickly and effectively.

Key Responsibilities:

• Be the first point of contact for client queries via our shared inbox.
• Take ownership of requests and issues, ensuring they're resolved quickly and professionally.
• Coordinate with internal teams to deliver the best outcomes for clients.
• Produce reports, track SLAs, and support service review meetings.
• Spot opportunities for improvement and help shape best practices.

Experience Required:

• 1-2 years' experience in a customer service or client-facing role, ideally within IT.
• Strong communication, organisation and problem-solving skills.
• Confident with Microsoft Office, and able to manage multiple priorities in a fast-paced environment.
• A real passion for customer excellence.

Advantageous:

• ITIL Foundation certification.
• Experience with ITSM tools (e.g. Autotask).
• Knowledge of IT service delivery or infrastructure.

This is a great opportunity for someone who is ambitious, proactive, and keen to build a career in service delivery within the IT sector. If you think this is you then send your cv

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