Service Coordinator - Room At The Top Recruitment : Job Details

Our busy client based in Stanstead Abbotts is recruiting a Service Co-ordinator to join their friendly team on a temporary to permanent basis to start ASAP. This is a full-time role working from 8am – 5pm Monday – Friday and offers an hourly rate of £12.21 per hour, plus holiday pay (permanent salary £25,396.80)

The successful candidate will be required to administer the day to day contracts administration of the service system software database, engineer work load, client systems operation, and customer contracts. You will be responsible for ensuring that your contracts operate within the clients operational requirements at all times, and keep your line manager informed of any contract failings. You will be responsible for creating all KPI reports for the client on specific time frames and ensure that these are delivered on the date required at all times. You will be responsible for ensuring that all time sheets are correct and cleared down each day, and all notes added to each consignment each day. Invoicing is completed, specifically to the customer’s contract. Candidates who have experience in creating Operations & Maintenance manuals would be ideal. The operation and maintenance (O&M) manual is a detailed document containing the instructions to manage and maintain a certain facility or property. It is created by compiling data from many different sources.

Responsibilities:

• Answering queries from clients, residents, engineers and management
• Meeting deadlines – individual calls, appointments, reports, invoicing
• Using client IT systems, keeping them up to date and compliant
• Communicating with customers, management and engineers
• Report writing – both internal and external reports
• Pricing and invoicing dealing with invoice queries.
• Managing the escalation of jobs to ensure completion within predetermined timescales.
• Supporting the call handlers by logging calls and arranging appointments
• Managing and administering engineers time
• Organising servicing/testing programmes, issuing to engineers, organising remedial works, loading certification/service sheets and ensuring monthly/annual compliance is achieved
• Assisting with the day to day administration of contracts, emails, typing letters, filing, making appointments and follow on appointments, correlating information as per the contract mangers instructions.
• Using Client and internal IT systems and ensuring both are kept up to date in line with contract requirements

Essential Criteria

• Excellent working knowledge of Microsoft Excel.
• Experience of working within an administrative role
• Have a keen eye for detail.
• Exceptional communication skills.
• Good administration skills (responding to emails, answering phone calls)

Desirable Skills:

• Experience working as a project coordinator or service coordinator.