Service Coordinator - Reed : Job Details

• Location: Woodbridge
• Job Type: Full-time
• Salary: Competitive

Join a leading company, renowned for delivering innovative solutions and exceptional customer service. We are excited to offer an opportunity for a Service Coordinator to enhance their Customer Services Department and this is an expansion role. This role is perfect for proactive individuals who excel in coordination and customer interaction.

• Coordinate a team of nationwide mobile engineers.
• Promptly and courteously answer telephone calls from customers and engineers.
• Accurately log services, breakdowns, and installations on their internal system.
• Educate customers on the services and contract options available.
• Manage parts ordering for engineers or customers and keep them informed about the status of their orders.
• Generate quotes to obtain authority to proceed with repairs.
• Handle the re-booking process for follow-up engineer visits.
• Inform customers about warranty details, charges, and payment terms.
• Respond to customer inquiries regarding the status of jobs via telephone or email.

• Experience in Service Administration or Customer Services roles is preferred but not essential, as full training is provided.
• Strong communication and organizational skills.
• Ability to multitask and maintain accuracy under pressure.
• Capable of working independently and confidently after training.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Competitive salary and a comprehensive benefits package.
• Extensive training and a supportive management framework.
• Collaborative and friendly work environment.
• Opportunities for career advancement and professional growth.

To apply for this Service Coordinator role, please submit your CV and a cover letter detailing your relevant experience and your interest in this position.