Service Coordinator - Osborne Appointments : Job Details

Role: Service CoordinatorLocation: Daventry, NN11Hours: Full time, 8.30am to 5pm, 37.5 hours per weekSalary: £28,000 to £30,000 (DOE)

An excellent opportunity has now arisen for a Service Coordinator to join our client’s successful team.

Who are we?We are proud to be representing our client, a well-established and highly respected business based in Daventry. Specialising in providing technical services to a range of commercial and industrial clients, our client has built a strong reputation for delivering reliable, professional, and customer-focused solutions. Due to continued business growth, they are now looking to expand their office-based support team.

Benefits:

• Competitive salary of £28,000 to £30,000 (DOE)
• 25 days holiday plus bank holidays
• Free on-site parking
• Friendly, supportive, and welcoming team environment
• Full training and ongoing professional development
• Modern, well-equipped office facilities

Duties of a Service Coordinator:

• Coordinating and scheduling engineers to attend planned preventative maintenance (PPM), remedial works, and reactive callouts
• Acting as the first point of contact for customer queries via email and phone
• Managing and organising incoming work requests and allocating jobs efficiently
• Liaising with customers, taking details such as vehicle registration numbers and job-specific information
• Communicating with sub-contractors to arrange additional resources when required
• Handling approximately 80% of daily communication via email and 20% via telephone
• Maintaining accurate records on the internal system, ensuring all job details and updates are logged
• Supporting the wider office team with additional administrative tasks as required

What we would like from you:

• Previous experience in a scheduling, coordination, or service administration role
• Excellent organisational and multitasking skills, with the ability to prioritise effectively
• Strong written and verbal communication skills
• Confident handling both email and phone-based enquiries
• A proactive, positive, and team-focused attitude
• Competent IT skills, including working knowledge of Microsoft Office applications

If you are interested in this role, please apply below with your most recent CV.MKTEMP

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