Service Coordinator - Appcast Enterprise : Job Details

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future!

We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.

What we offer

• Competitive salary

• Permanent, full time contract (Mon-Fri work week)

• 25 days of Annual Leave plus Bank Holidays

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

How you will do it:

• Overall Engineer scheduling

• Engineers Utilisation (Time & Attendance)

• Engineer Planner Management

• Engineer Timesheet Processing

• Raising Jobs – Maintenance, Quoted & Reactive

• Parts Ordering

• Communicating with Customers (Verbally and in Writing)

• Obtaining Customer POs

• Key Customer - System Management

• Maintaining Customer KPIs

• Customer Invoicing

• Customer Quotations / Estimates (Driven from Engineer Timesheets)

• WIP Management

• Maintaining Engineer Training Matrix

• Accounts Receivable / Payable Management

• EHS Management

• FGAS Legislation Compliance

What we look for - essential:

• Strong organisational skills

• Focus on customer engagement & management

• Ability to prioritise workload

• Capable of working without documented procedures and with limited supervision.

• A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a team

• A willingness / ability to adapt and learn in an ever-changing environment

What we look for – preferred:

• Experience in a similar environment

• Technical knowledge / background

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