Service Coordinator / Call Scheduler / Service Desk Administrator - Operations Resources : Job Details

Service Coordinator / Call Scheduler / Service Desk Administrator

Looking for an experienced "Operations Administrator" who has previously coordinated service calls to a team of field-based Engineers / Technicians or similar remote staff.

You will be joining a team of 3 Office based staff, responsible for scheduling / allocation of all the field service maintenance visits / calls for the 15 permanent Field Service Engineers, and a team of trained sub-contractors, across the UK.

On average the team handles the allocation of 40-50 calls per day, these are mostly reactive maintenance, some planned preventative calls.

The role involves mostly customer service, reacting to issues, recording all the paperwork and following each call through to the accounts invoicing systems (they use a CRM scheduling system, SAP and Excel - training on these systems will be given).

This is a full-time PAYE role on a 12 month FTC, covering maternity leave.

You will be office based in Newbury, just off Hambridge Lane, working 9-5 Mon - Fri.

There is free car parking at the office.

We are looking for a start date around the 2nd June, to do a handover and training.

Applicants for this role should have previous experience working in an office administration team, that allocate field service calls / arrange daily visits or similar routing / scheduling duties.

The salary will start off on £28000.