Service Controller - Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing : Job Details

Do you want to work for a busy family run automotive organisation who have maintained business levels throughout the pandemic? Our client is a highly reputable and forward thinking manufacturing organisation. Being especially customer-focussed, our client is principally involved with the after sales activities that encompasses servicing, spare parts, contracts, long and short term rental, reporting and new equipment commissioning.

The Role

The Role will be responsible to the Operations Manager and will be varied. Given the dynamic nature of the service department, daily agendas can change very quickly so time-management and the ability to prioritise is essential. The role includes, but is not limited, to the following:-

• Receive incoming service requests and despatching of technical engineers
• Arrange spare parts shipments to coincide with arrival of engineers and for return visits
• Arrange ancillary equipment as directed by the engineer / Operations Management
• Oversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.
• Liaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resource
• Manage Company's own fleet of rental machines
• Liaise with customers for booking-in routine servicing
• Manage engineer vehicles and replacements, uniforms and PPE
• Cover for Operations Manager in absence of holidays or customer visits
• Issue reports from operating system on request
• Ensure Company operations are kept compliant
• Maintain the profitability of the Company
• Keep records of Company training and highlight training shortcomings
• To take out-of-hours calls from customers and to despatch engineers out-of-hours, if required.

The Company operates a dedicated software programme (Protean) - Full training will be provided both in-house and also, if required, externally

The Person

• Must be an excellent communicator - especially over the telephone
• Will have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sorted
• Technical competency is not essential but the candidate would be capable of logical thought processes
• Will have a degree of commercial awareness and the need to achieve jobs on or below budget
• Will be very customer-focussed and will keep his/her promises
• Have strong MS Office skills (Word, Excel and Outlook)
• In return the successful candidate can expect to receive;

• Full training
• 25 days holiday
• Pension Scheme
• Length of service awards
• Hours; 8.30am to 5pm Monday to Friday
• Free Parking (own transport essential due to location)