Service & Contracts Administrator - Jackie Wilsher Staff Service & Queensway Personnel : Job Details

We are actively recruiting for a Service & Contracts Administrator to join a Leighton Buzzard based company who are seeking new staff to join their growing, busy and thriving team!

Please note, this position involves working 4 on, 4 off shifts, and will incorporate weekends.

Location: Leighton Buzzard.

Working Hours: 07:00am to 19:00pm 4 on/4 off shifts with one hour for lunch or 3 x 20 minute breaks (unpaid).

Contract Type: Temp to perm.

Duties:

• Ensure breakdowns and defects are processed, dispatched and updated as per Service Level Agreements or as detailed in process documents.
• Maintaining customer expectations and Service Level Agreements are met and adhered to at all times.
• Ensure administration work is processed and procedures are adhered to..
• Updating customers in line with company requirements.
• Ensure accounting and operational deadlines are met.
• Updating computer and operational system records.
• Ensure compliance with Health and Safety legislation.
• Undertake any other duties which the company from time to time may reasonably request.
• Complying with all aspects of ISO 9001:2015 under your remit.
• Work closely with internal teams to ensure all bookings are completed successfully.

Skills Required:

• Minimum 1 year of experience in an administrative, operations, or customer support role.
• Strong IT skills, including Microsoft Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Strong Organisational skills with the ability to prioritise workloads.
• A team player with a proactive and problem-solving mindset.

Benefits (once perm):

• Career development opportunities through training and progression
• Inclusive and collaborative work environment
• Employee discounts and recognition platform.
• Auto-enrolment into a quality Pension Scheme.
• Life Assurance Scheme.
• 28 days holiday inclusive of bank holidays, increasing to 33 days with length of service.