Service Advisor Tonbridge - TN Recruits : Job Details

Service AdvisorAre you a skilled Service Advisor seeking an opportunity with shortened days and a competitive basic salary? Look no further!Location: East Peckham, TonbridgePackage:* £30,000 Basic (DOE)* OTE £36,000 (includes a £6,000 annual bonus) Team bonus* Monday to Friday, 8 am to 5:15 pm* Saturday morning rota* 22 days holiday + bank holidays* Casual dress code* Health care* Pension* Free parking* Paid Team days outCompany:Maximise your potential as a Service Advisor within a dynamic and committed team! Join a local, independent dealership with over 30 years of industry experience, known throughout London and the South East for specialist work and unmatched customer service.Job Role:Customer Interaction:Greet and assist customers with vehicle concerns.Listen attentively to customer descriptions and ask relevant questions.Service Recommendations:Inspect vehicles, consult with technicians, and recommend necessary repairs.Clearly explain recommended services and their benefits.Cost Estimations: Provide transparent cost estimates for repairs and services.Breakdown costs, including parts and labor, and discuss potential additional charges.Appointment Scheduling: Coordinate service appointments based on technician availability.Keep customers informed about the status of their vehicles.Customer Education: Educate customers on regular maintenance and address their questions.Explain warranty coverage and maintenance schedules.Documentation:Create and maintain detailed service records for each customer and vehicle.Upselling and Cross-Selling:Identify additional services or products beneficial to the customer.Upsell maintenance packages, extended warranties, or relevant services.Quality Assurance:Inspect completed work to ensure it meets quality standards.Address customer concerns regarding the service performed.Communication:Maintain open communication with customers and the service department.Regularly update customers on the progress of their vehicle's service.Customer Satisfaction:Promptly address customer concerns and seek feedback.Use feedback to improve service processes and customer relations.Why Work With Us?Join a team with an impeccable reputation, boasting over 260 5-star reviews!Not Sure if This is the Right Fit for You?Apply or get in touch anyway! Connect with our Automotive specialist recruiter, who has extensive connections with both major dealerships and small, local, family-run garages across the UK.Application Details:By applying for this role, you consent to TN Recruits Ltd retaining your details securely for up to 3 years, unless instructed otherwise. Your information will be held with the utmost confidentiality to secure you the best opportunities in the automotive industry.Apply Now and Drive Your Career Forward!-