Job Location : Sheffield, UK
Service Advisor / CSA, Sheffield
42.5 hours per week, Salary starting at £25,351 per annum plus bonus and great benefits
This is an exciting opportunity to join our amazing team as a Customer Service Advisor in the UK’s leading Accident and Collision Repair specialists in our Sheffield branch. We are a large, increasingly busy site and therefore expanding the current team.
As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. An important aspect of the role is to prepare job cards and files as necessary, all the while maintaining an efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment, paying particular attention to banking / security arrangements and the payment of excesses on certain insurance policies.
Our Bodyshop in Sheffield is fast paced and exciting with lots of opportunity to make an incredible difference. The most important part of your job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service. You will be working with other colleagues in the Bodyshop as well as across other functional areas. If you can provide an excellent customer facing experience we want to speak to you.
Why choose FMG RS?
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With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?
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