Service Administrator - 3Sixty Resourcing Ltd : Job Details

Service Administrator Full Time, Permanent Kings Lynn £Competitive + Excellent benefits

In a nutshell…Our client is a market leader within the commercial food service sector, providing reactive support, maintenance, and repair solutions across a wide customer base. Due to continued growth, they are now looking for a highly organised and motivated Service Administrator to join their busy Service Department.

In this fast-paced role, you will be responsible for logging service calls, allocating work to engineers, handling customer enquiries, and completing essential administration to support the smooth running of the service operation.

This is an exciting opportunity for someone with strong administration and communication skills who thrives in a busy environment and enjoys working as part of a team.

What's involved for the Service Administrator

• Register service calls and emails, allocating jobs to engineers and service partners.
• Handle incoming customer and dealer enquiries over the phone and via email.
• Ensure engineer schedules are fully booked, and calls are completed within agreed SLAs.
• Process engineers' worksheets and incoming invoices, checking rates and warranty information.
• Raise customer invoices for chargeable work and cross-charge where required.
• Order and dispatch parts to engineers and confirm delivery prior to booking visits.
• Compile quotations for service calls and request credits from suppliers when necessary.
• Update customer portals daily with invoice and call progress information.
• Maintain accurate records on the Service Management System.
• Support call handlers and contribute to the overall efficiency of the service office.
• Adhere to GDPR compliance and ensure due diligence with all personal data.

What you'll need…

• Previous experience in a service co-ordination, scheduling, or administration role.
• Excellent telephone and communication skills.
• Strong IT skills, with quick and accurate keyboard ability.
• Experience using office software packages and service management systems.
• Highly organised and self-motivated, with the ability to work under pressure.
• A proactive team player with a positive approach to problem-solving.
• Knowledge of commercial food service equipment or engineering environments (desirable).

Benefits include...

• Competitive salary
• Excellent office working environment
• Excellent company pension scheme up to 18%
• Healthcare scheme
• Life Insurance
• 25 days + 8 bank holidays
• Free parking
• Employee development programme

This is a Full Time Service Administrator role, working Monday to Friday, 8:30am - 5pm.

You will be required to work 1 in 7 weekend on call from home between the hours of 8am - 6pm (additional pay)Should this position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd.

Applications from outside the UK will not be considered.

3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK.We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical, Manufacturing.