Service Administrator - Reed : Job Details

• Location: Woodbridge
• Job Type: Full-time
• Salary: Competitive

We are seeking a Service Administrator to enhance our clients team, known for pioneering solutions and exceptional customer service. This role is ideal for detail-oriented individuals who thrive in customer interactions and dynamic settings.

• Process data inputs and generate reports to support both customers and engineers.
• Handle incoming calls from customers and engineers with courtesy and efficiency.
• Log details of services, breakdowns, and installations accurately.
• Address customer inquiries about job statuses through phone or email.
• Inform customers about warranty details, charges, and payment conditions.
• Support the customer service team in the absence of colleagues as directed by your Line Manager.
• Required Skills & Qualifications:
• Experience in Service Administration or Customer Services roles preferred but not mandatory, as comprehensive training is provided.
• Excellent communication and organisational skills.
• Ability to multitask and maintain accuracy under pressure.
• Independent and confident working capability post-training.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Competitive salary and a comprehensive benefits package.
• Extensive training and a supportive management framework.
• Collaborative and friendly work environment.
• Opportunities for career advancement and professional growth.