Service Administrator - Pertemps Scotland : Job Details

Job Title: Service AdministratorLocation: Dundee, DD2 areaSalary: £25,000 - £26,000 per annumHours: Full-time, 35 hours per weekRequirement: Hep B Vaccination requiredKey Responsibilities:

• Handle all aspects of Customer Service in the UK for Repair Exchange Flexible Fibrescopes and Video Endoscopes, including SOP and POP.
• Process technical reports, quotations, orders, and deliveries for Repair/Exchange, involving stock management, warranty processing, maintenance contracts, loans, advance transactions, vet transactions, and coordination with carriers.
• Maintain files and archive records for all activities, ensuring accuracy and accessibility of information.
• Provide high-quality customer service by answering queries, providing pricing and product information, and updating customers, departments, and field operatives on products and services.
• Ensure smooth running of the department in the absence of the Service Team Leader, including daily checking and actioning of requests in the RepExFlexible inbox.

Essential Skills/Qualifications:

• Educated to a good standard with GCSE (grade C or above) in English and Maths (or equivalent), or minimum 3 years' proven experience in a similar role.
• Excellent organizational skills with meticulous attention to detail.
• Polite and courteous manner, maintaining professionalism in all situations.
• Strong verbal and written communication skills in English.
• Ability to work calmly and effectively under pressure, prioritizing tasks as needed.
• Willingness to go the extra mile during busy periods to ensure customer satisfaction.
• Self-motivated and able to work independently, taking initiative to address issues as they arise.
• Strong team player, fostering positive relationships with internal and external contacts.
• Proficiency in IT skills, including Microsoft Excel, Access, and Outlook.

If you meet these qualifications and are ready to contribute to our client's team in Dundee, apply now!