Senior Support Desk Engineer - Franklin Fitch : Job Details

Senior Support Desk Engineer | Birmingham | Hybrid (1-2x per month) | £40,000 - £50,000

Do you thrive in high-pressured environments?

Are you bored of doing the same tasks day-in day-out?

Are you ready to step up and take ownership of exciting new projects that can really impact the business?

A well-established, successful MSP are seeking a Senior Support Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle.

What you will be doing...

• Ensuring service delivery and security, encompassing the MSP Helpdesk.
• Leveraging Microsoft 365 and Microsoft Azure.
• Safeguarding the environment through robust security measures, including Tier 1 tools.
• Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity.
• Collaborating on vendor management (in partnership with CIO).
• Assume responsibility for several pivotal projects and ongoing business enhancements
• Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives.

What you will need...

• 2+ years experience working across 3rd Line
• Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune).
• Experience working within virtualised environments, specifically VMware
• In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security.
• Proficiency in mobile device management, covering Android and iOS platforms.
• Robust familiarity with best practices in cybersecurity.
• Exceptional communication skills, translating technical matters for non-technical audiences.

What you will receive...

• Paid Training
• Paid Certifications
• Coaching and Mentoring Programmes
• 22 Days Annual Leave
• Private Healthcare
• Buy/Sell Holiday
• Pension Scheme
• Community-based initiatives

If you're ready to take your Infrastructure skills to the next level, we want to hear from you!

** PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE **