Senior Service Desk Analyst - IMT Resourcing Solutions : Job Details

Senior Service Desk Analyst

Salary: £30,000 - £38,000 per annumHours: Full-time, Permanent | Monday to Friday, 9:00am - 5:30pm (1 hour lunch)Location: Stonehouse, Gloucestershire

I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team.

• Provide remote, telephone, and on-site technical support

• Assist clients with day-to-day issues and long-term upgrade planning

• Manage and support cloud-based systems and infrastructure

• Install and troubleshoot Windows operating systems

• Perform Microsoft 365 system administration and migrations

• Minimum 8 years' industry experience in a technical support role

• Strong experience with Microsoft 365 administration (including Exchange, SharePoint, Endpoint Manager)

• Familiarity with Azure AD and Microsoft security tools

• Good understanding of IPv4 networking

• Experience supporting Windows 11 environments

• Knowledge of Microsoft 365 migrations and implementations

• Confident in client communication across multiple channels

• Full UK driving licence is essential

• Windows Server and Active Directory administration

• Remote monitoring and management tool experience

• Cloud platform knowledge (e.g. AWS or similar)

• Networking hardware experience (e.g. Wi-Fi hardware, routers, managed switches)

• Understanding of data protection principles (e.g. GDPR)

• Company pension

• Casual dress environment

• Cycle to work scheme

• Free and on-site parking