Senior Service Advisor - Reed : Job Details

Senior Service Advisor - £26,000 - Kettering

My Client, based in Kettering, are looking for a senior service advisor to join their growing team!

Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!

As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.

What does the role of Senior Service Advisor involve?

• Providing estimates, booking and scheduling service/repair work
• Advise a recommended course of action and accurately invoice for work carried out
• Ensure customers are fully informed of all available extras, accessories and value products
• Be a main point of contact and offering support and guidance to customers and managing customer complaints
• Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
• Deputise for the Service Leader

What do you need to succeed as a Senior Service Advisor?

• Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
• Great organisation/admin skills and experience using computer systems
• Upselling experience as well as being comfortable in fast-paced environment
• Able to maintain customer service levels whilst meeting KPI’s and deadlines

Salary of £26,686 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services