Senior Receptionist & Telephonist Coordinator - Goodman Masson : Job Details

Senior Receptionist & Telephonist Coordinator

Location: Edinburgh (Princes Exchange)

Contract: Permanent, Full-Time

Salary: £28,000

Working Pattern: Fully Onsite (8.30-5)

We're working with a leading investment firm to recruit a Senior Receptionist & Telephonist Coordinator for their Edinburgh office. This is a key front-of-house role, managing reception, meeting rooms, and a high-volume telephony system across two UK offices. You'll also oversee and support a Reception & Telephonist Coordinator who reports directly into you.

Key Responsibilities:

• Oversee reception and switchboard services across Edinburgh and London offices
• Manage, support, and coordinate daily duties for the reception team
• Ensure all calls via the STORM telephony system are answered and routed correctly (approx. 75-100 calls per day)
• Welcome visitors, manage meeting rooms, and arrange catering where required
• Coordinate office supplies, post, couriers, and general office administration
• Support internal events, staff inductions, and desk booking (Condeco system)
• Prepare reports, assist with document handling, and raise purchase orders
• Act as Fire Marshal and First Aider for the site

What We're Looking For:

• Experience in a senior reception, front-of-house, or office coordinator role
• Strong communication and people management skills
• Confident handling high call volumes and front-of-house presentation
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Organised, professional, and proactive with excellent attention to detail
• Previous experience in financial or professional services preferred

This is a fantastic opportunity for someone who enjoys delivering a high standard of service, managing a varied workload, and taking ownership of day-to-day front office operations.