Senior Project Manager / Head of Project Management - Shopify Agency - Caramel Talent Limited : Job Details

Location: Remote (UK preferred, open to international applicants) Contract Type: Full-time Permanent Salary: £45,000 – £60,000 (Negotiable, depending on experience)

About the Role

Brand new opportunity for a Project Management professional to join a fast-growing Shopify agency. The Head of Project Management will have deep e-commerce and Shopify experience to oversee client delivery, lead a cross-functional team, and ensure operational excellence within a fast-growing Shopify agency.

This agency creates e-commerce experiences for some of the world’s leading 8 and 9 figure brands, with work viewed by millions of customers globally.

This is an exciting opportunity to take creative leadership, drive conversion-optimised design, and deliver industry-leading solutions within a supportive, remote-first environment.

This is a senior-level position within a high-performance environment, ideal for someone who thrives on responsibility, ownership, and strategic involvement. You’ll manage end-to-end delivery of client projects, lead a pod of designers and developers, and work directly with high-value brands to enhance their digital experience.

Key Responsibilities

• Own Client Relationships: Act as the primary contact for key accounts, ensuring expectations are exceeded across delivery, communication, and results. Project Management: Plan and oversee full Shopify builds and ongoing development work from scoping through to QA and launch. Manage timelines, resources, and deliverables using tools like ClickUp, Figma, and Slack.
• Team Leadership: Lead a pod comprising Account Managers, Developers, and Designers, providing mentorship, structure, and accountability.
• Operational Planning: Collaborate with internal stakeholders to monitor pod performance, allocate resources, and manage workloads efficiently.
• Client Strategy & Upselling: Identify strategic opportunities for account growth, quoting and advising clients on tailored services that add commercial value.
• Process Ownership: Maintain high levels of planning, coordination, and QA to ensure consistent delivery quality and alignment with client goals.
• Service Development: Bring product-minded thinking to the role—actively contributing to refining and improving delivery processes and service offerings.

Requirements:

• Strong Shopify & E-commerce Expertise: Deep understanding of Shopify and the e-commerce ecosystem, with a commercial mindset and a passion for digital retail.
• Proven Agency Experience: Demonstrable experience in a similar role within a Shopify or digital agency environment.
• Project Delivery Excellence: Track record of managing complex builds and multi-stakeholder projects from inception to completion.
• Leadership: Experience managing cross-functional teams with a focus on performance, development, and team morale.
• Impeccable Organisation: You’re the type who lives by deadlines, checks everything twice, and never lets a task fall through the cracks.
• Communication: Clear, professional, and proactive communicator with clients and internal teams alike.
• Strategic & Commercial Acumen: Ability to assess websites from a CRO and UX perspective and propose actionable strategies.
• Agile/Waterfall Familiarity: Comfortable working within or adapting delivery styles to fit the team and client’s needs.

Why Join?

• Work with high-calibre clients and team members on high-impact projects
• Be part of a rapidly growing, ambition-driven environment
• Flexible hours and remote-first culture
• Contribute to shaping how things are done — we value innovation and ideas
• Immediate impact — this role is vital to our continued growth and delivery excellence

Benefits:

• Annual all-expenses-paid team holiday and regular team meet-ups.
• Opportunity to work on projects for major global brands.
• Weekly mentoring and experimentation sessions to refine your skills.
• Bi-weekly expert-led training across all e-commerce disciplines.
• Flexible, remote working culture — focus on performance.
• Inclusive and diverse team environment, committed to celebrating different backgrounds and perspectives.