Job Title: Senior Neighbourhood Housing OfficerLocation: LambethSalary / Pay Rate: £26 P/H (Umbrella) Job Type: Temporary
This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday.The Role:
- To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes.
- To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care.
- To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date.
- Tenancy Enforcement and non-compliance with tenancy terms and conditions
The Candidate:
- Holds a relevant professional qualification or is following a course of study leading to the above
- Experience of dealing with complex enquiries from tenants, leaseholders, members and internal and external partners
- Detailed knowledge and understanding of current issues facing social housing and London's local authorities.
How to Apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; .