Senior IT Support Technician - YourRecruit : Job Details

Are you a skilled 2nd Line IT Support Technician ready to step up into a more strategic, varied, and meaningful role?

We are working exclusively with a progressive education group that runs a network of schools across the South East. With a clear mission to enhance digital learning, they're now looking for a confident and skilled IT Engineer to provide high-level support, manage key infrastructure, and get involved in exciting technical projects.

Senior IT Support Technician - Education

Crawley, West Sussex

£32,000 - £37,000 + Outstanding BenefitsMonday to Friday | 8am - 4pm

Why You’ll Want This Role:

• Make a difference - directly support the digital infrastructure of local schools
• Enjoy real variety - provide onsite and remote support across multiple academies
• Grow your skills - work on trust-wide IT projects and gain exposure to cutting-edge tech
• Great work-life balance - early finish and generous holiday allowance

What You’ll Receive:

• 25 days holiday + bank holidays + 2 extra days at Christmas
• Generous pension scheme
• Blue Light Card - discounts on retail, travel & more
• Long-term career progression opportunities within a respected and growing Trust
• The chance to work in a role with genuine social impact

What You’ll Be Doing:

As a key member of the IT Services team, you will:

• Provide high-level 2nd Line (Tier 2) support to staff and students across multiple school sites
• Install, configure, and maintain hardware, operating systems, and key applications
• Monitor and maintain network infrastructure, switches, and wireless systems (Aruba)
• Troubleshoot software, hardware, and connectivity issues
• Support rollout of new systems, upgrades, and applications
• Set up and manage user accounts via Active Directory and Group Policy
• Collaborate with the IT Manager and wider technical team on major infrastructure projects

What our client is looking for:

• Proven experience in a 2nd Line IT Support or similar role
• Strong understanding of Active Directory, Group Policy, and user management
• Working knowledge of networking (DNS, DHCP, VLANs) and server support
• Confidence with Hyper-V, SCCM or WDS, antivirus tools, and backups
• Experience supporting Wi-Fi networks (Aruba or similar)
• Excellent customer service, communication, and troubleshooting skills
• A full UK Driving Licence (essential - multi-site support involved)

Bonus Points For:

• Experience within the Education sector
• Familiarity with Google Workspace for Education
• Hands-on involvement with infrastructure projects (e.g. port management, server upgrades)

If you're ready to take the next step in your IT career, apply now.

Interested?

Apply now and we can discuss this in more detail and provide you with a more detailed job description.

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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