Senior IT Support Engineer - IMT Resourcing Solutions : Job Details

Role: Senior IT Support Engineer

Location: Stroud, Gloucestershire (Hybrid available)

Salary: Up to £40,000 per annum

Employment Type: Full-time, Permanent

Are you ready to take ownership of complex technical challenges and mentor a growing IT team?

We’re working with a well-respected and rapidly growing managed service provider based in Stroud who are on the hunt for a Tier 3 Support Engineer to join their experienced technical team.

This role is perfect for someone who thrives in a customer-focused environment, enjoys working on a wide variety of tech, and wants to make a tangible impact day to day. You’ll be the go-to expert for escalated issues and a key driver in ongoing IT projects and system improvements.

What you’ll be doing:

• Acting as the senior escalation point for complex technical issues across client environments.
• Delivering expert-level support and guidance around Microsoft 365, Windows Server, Azure, networking, and virtualisation.
• Supporting the design and rollout of infrastructure upgrades, migrations and improvements.
• Providing mentoring to junior engineers and helping develop internal processes.
• Working closely with customers to build strong relationships and deliver real solutions.

What we’re looking for:

• Experience in a Tier 3 or senior IT support role – ideally with an MSP or multi-site background.
• Strong across Windows Server, networking, Microsoft 365, Azure, and virtualisation.
• A true problem solver – analytical, methodical, and calm under pressure.
• A people-person – confident working with both customers and colleagues.
• Bonus points for scripting (PowerShell), cloud certifications or cybersecurity exposure.

What you’ll get in return:

• Up to £40,000 salary depending on experience.
• Flexible hybrid working and a great work/life balance.
• Ongoing professional development and training opportunities.
• An ambitious but down-to-earth team that genuinely supports each other.
• Modern offices with free parking, team socials, and a focus on well-being.

This is more than just a support role – it’s a chance to be a key player in a growing, forward-thinking business where your voice matters and your ideas are welcomed.

Sound good? Apply today or drop us a message to find out more – we’d love to hear from you.

Recruiter: Callum Thompson