Senior IT Engineer - In Technology Group Limited : Job Details

Job Title: Senior Service Desk AnalystLocation: Durham (Newton Aycliffe)Salary: £30,000 - £40,000 DOE

Are you ready to hit the ground running in a hands-on IT role where no two days are the same?We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This is a fantastic opportunity for someone with broad IT experience-from 1st/2nd line support through to networking and telephony-who is keen to take ownership and help shape the internal IT landscape of a growing organisation.

What You'll Be Doing:

• Provide 1st and 2nd line IT support to internal users across the business.
• Take the lead on incident resolution, problem management, and technical troubleshooting.
• Support and maintain network infrastructure, including switches, firewalls, and wireless systems.
• Work with telephony systems (experience with VoIP solutions is ideal).
• Assist in developing and implementing improvements to the IT infrastructure.
• Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts.
• Contribute to documentation, asset management, and process improvement.
• What We're Looking For
• Solid experience in a hands-on IT support role covering 1st/2nd line duties.
• A working knowledge of networking concepts (DNS, DHCP, VLANs, etc.).
• Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.).
• Comfortable working independently and proactively in a fast-paced environment.
• Strong problem-solving skills and a genuine desire to improve systems and service delivery.
• Excellent communication skills - both technical and user-facing.

Desirable Skills:

• Experience with Microsoft 365, Windows Server, Active Directory.
• Exposure to cloud platforms (e.g., Azure).
• Prior involvement in infrastructure upgrades or digital transformation projects.

Why Join Us?

• Be a key part of a team where your voice and input matter.
• Take ownership of your role with the freedom to make a tangible impact.
• Work in a collaborative environment with the chance to develop your skills and career.

Ready to Apply?If you're looking for a role where you can hit the ground running, make a real difference, and grow with a supportive team - we'd love to hear from you.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.