Job Location : Bristol, UK
Job Title: Senior Energy Advisor (Benefits Advice)
Location: Bristol
Salary: £25,953 per annum
Job Type: Fixed-term until December 2025, Full-time (37.5 hours per week)
Closing Date: Midday on Wednesday 27 March 2024
The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. We do this by sharing our knowledge, practical experience and policy insights.
The Role:
We're looking for someone with experience of giving advice and a knowledge of UK benefits who can provide strong customer service, personal resilience, and boundaries. You may be required to work outside of the office giving face-to-face advice and presentations to groups, and making home visits.
You will also work on our telephone advice projects, taking calls or making outbound calls, as well as supporting certain individual clients over a period of time.
There is a strong administrative element to the role so accuracy and excellent attention to detail are essential.
Main Purpose:
Key Tasks and Responsibilities:
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Person Specification:
Education:
Knowledge:
Skills and Abilities:
Technical Skills:
CSE offer a range of benefits including:
To apply, please complete the application form available to download from our website. Your application should demonstrate how you meet the criteria outlined in the job description.
The closing date for applications is midday Wednesday 27 March 2024.
Interviews are expected to take place Monday 8 April 2024, though this may change depending on the quantity of applications.
If you have not heard from CSE by Tuesday 2 April, please assume that your application has been unsuccessful.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Helpline Advisor, Helpline presenter Customer Service Advisor, Customer outreach, Customer Service Representative, Customer Support, Consumer Aid, Consumer Support Advisor, Consumer Services Officer, Client Services Support, Client Support Agent and Consumer Services Administrator will also be considered for this role.
Salary : 25953 - 25953
Apply Now!