Senior Customer Services Manager - Talent Guardian : Job Details

Commercial ManagerWest London£60,000 - £70,000 per annumReady to Lead Premium Customer Relationships?We are seeking a dynamic Commercial Manager to join our growing food retail brand based in Twickenham. This is an excellent opportunity for a commercially-minded professional with a hospitality background to take ownership of customer relationships and drive operational excellence.Key Responsibilities Commercial Management

• Develop and manage pricing strategies for key customers
• Create detailed commercial reports and analysis
• Ensure all commercial agreements are accurate and properly implemented
• Monitor and analyse customer KPIs to identify improvement opportunities
• Manage Service Level Agreements (SLAs) with customers

Customer & Stakeholder Management

• Build and maintain strong relationships with key customers and internal stakeholders
• Deliver compelling food presentations to customers and prospects
• Act as the primary commercial point of contact for assigned accounts
• Coordinate effectively across multiple departments and external partners

Operations & Project Management

• Liaise directly with operational units to ensure seamless delivery
• Manage multiple commercial projects simultaneously
• Provide hands-on support where needed to drive results
• Ensure operational processes align with commercial objectives

Essential Requirements

• Experience: Account Management or Commercial Management background
• Industry: Hospitality or Retail sector experience essential
• Skills: Strong analytical abilities with experience in KPI analysis and reporting
• Personality: Confident presenting to customers and stakeholders
• Approach: Hands-on mentality with ability to get involved operationally
• Planning: Excellent project management and planning capabilities

What We're Looking ForThe ideal candidate will be someone who thrives in front of customers and isn't afraid to roll up their sleeves. You'll be comfortable moving between high-level commercial strategy and hands-on operational delivery. Your hospitality background will help you understand our customers' needs, while your commercial acumen will drive profitable growth.This role offers the opportunity to make a real impact in a dynamic food retail environment, working closely with customers and internal teams to deliver exceptional results. Ready to elevate your career in premium hospitality? Please apply to