Senior Customer Services Manager - Talent Guardian : Job Details

Senior Customer Service ManagerWest London£60,000 - £70,000 per annumReady to Lead Premium Customer Relationships? Our client is a market-leading hospitality company serving prestigious customers across Northern and Western Europe. They're looking for a dynamic Senior Customer Service Manager to own key commercial relationships and drive operational excellence. The Mission: Be the strategic bridge between major clients and internal operations, ensuring world-class service delivery Why This Role Delivers:Strategic Impact - Own P&L responsibility for major accounts Client Ownership - Direct interface with senior stakeholders at premium brands Leadership Opportunity - Shape service standards across multiple locationsIndustry Leader - Work with a company at the forefront of hospitality You're Our Perfect Match If You Have:

• Degree Level Education
• Account Management Experience in hospitality/catering preferred
• Data Analytics Skills - turning numbers into commercial insights
• Advanced MS Office proficiency
• Exceptional Communication and presentation abilities

 The Reality:This isn't just customer service - you'll be managing key relationships, developing bespoke solutions, and leading continuous improvement initiatives. Perfect for someone who thrives on variety, commercial challenge, and delivering excellence under pressure. Ready to elevate your career in premium hospitality? Please apply to