Senior Customer Advisor - Reed : Job Details

Reed is recruiting for a Senior Customer Service Advisor in Yatton, Somerset, on a full time, permanent basis.

This is a great location for anyone based between Weston super-mare and Bristol, looking to cut down on their commute to work.

Roles & Responsibilities:Providing support to the Supervisor and team of 4 AdvisorsFirst point of contact for specific customers (Mix of current, long-standing customers and new enquiries)Fulfilling Customers’ needsProgressing Orders to ensure On-Time DeliveryAssisting the customer regarding new enquiries and products

Duties:Assist Supervisor with overseeing the team of 4 advisors Cover Supervisor where needed, training given on reports/data required for higher management Occasionally attend meetings in Supervisors absence, training given on thisProvide regular feedback to line managerResponsible for the correct and timely processing of orders received, including product set up.Continual Review of Customer Service priorities to ensure meets and exceeds customer expectationsLiaison with other departments (manufacturing, packing and logistics) to ensure customer delivery performance is achieved and improvedLogging, investigating and progressing of customer complaints with a view to preventing reoccurrenceRaise any credit notes to be issuedSupporting, suggesting and Implementing new ideas and processes to improve the customer experienceSupporting new enquiries to the business, providing admin and customer facing support to ensure customers receive quotes in the specified timeframeDeal with all enquires via the phone and email in a timely manner ensuring that the customer is provided with a professional, efficient service at all times.To be an ambassador for the business if asked any questions by visiting customers and clientsProactively solve problems and make decisions with the best interest of the company in mindChecking and completing daily reports.Actively involved in presenting a positive view of the company, working closely with the Area Sales ManagerUse of a range of software including email, spread sheets and databasesDocument processes clearly for repeat use and also for others to followEnsure that standards of work and productivity are maintainedCreate a positive environment, orientated to trust, fairness, creative thinking and cohesive team effortMotivate and inspire team members leading by example and conducting yourself in a professional and positive way.Provide regular feedback to line managerOther reasonable duties assigned by management

About you:Previous customer service skillsCommunicate effectivelyCompetent IT userAbility to work to deadlinesAdaptable to changeWork as part of a teamHelpful, courteous, politeFlexible and willing to learnGood time keeping

Hours:Monday - Thursday 8.30am - 5.00pm (45 minute lunch)Friday - 8.30am - 4.00pm (hour lunch)