Senior Business Support Officer - Novax Recruitment : Job Details

Senior Business Support Officer (Band 3 - Level 1)Location: Westminster City Council, LondonContract: Temporary, 3+ months (with potential extension)Working Pattern: Hybrid - minimum 3 days per week in office/on-siteRate: £28 per hour (Umbrella)

The Role:

We are looking for a proactive and highly organised Senior Business Support Officer to provide vital support to our Head of Service. This role is central to the smooth running of daily operations, offering high-level administrative assistance and managing a varied, fast-paced workload.

Key Responsibilities:

• Manage the Head of Service's inbox, diary, and workload prioritisation.

• Act as the first point of contact via email and telephone, handling queries professionally and empathetically.

• Accurately log and case-manage incoming requests, updating systems and spreadsheets.

• Take ownership of queries and workstreams, progressing them independently where possible.

• Communicate effectively with internal teams and stakeholders across the council.

What We're Looking For:

• Proven experience in a Business Support Officer or similar administrative role.

• Excellent written and verbal communication skills, including confidence on the phone and drafting professional emails.

• Strong case management skills and comfort working with data and spreadsheets.

• Experience working in fast-paced, evolving environments.

• Ability to support senior leaders and manage competing priorities effectively.

• Desirable: Experience working within or alongside homelessness services.

Why Westminster?

This is a chance to join a dedicated team making a real difference in one of London's most iconic boroughs. You'll work alongside committed colleagues and a Head of Service who values collaboration, trust, and proactive problem-solving.