Senior Administrator - Si Recruitment : Job Details

My client is seeking a highly organised and proactive Senior Administrator to play a key role in ensuring the smooth running of the Apprenticeships team. This is a fantastic opportunity for an experienced administrator with strong leadership skills to make a real impact, supporting both the team and customers.

As a Senior Administrator, you will lead a small team of administrators, providing guidance, training, and support to drive excellent customer service and efficient operations. Acting as a first point of contact for customers, you will ensure queries are resolved swiftly, bookings are confirmed within agreed timescales, and that all processes run seamlessly.

This role combines team leadership, customer service, and operational expertise, requiring someone who thrives in a busy environment and can juggle multiple priorities with professionalism and accuracy.

Key Responsibilities

Leadership

• Mentor and support the admin team, encouraging skills development
• Deliver regular training and conduct Performance Development Reviews (PDRs)
• Lead daily stand-up meetings, distributing workloads effectively

Customer Service

• Respond promptly to customer emails and calls
• Confirm booking requirements within service level agreements
• Resolve customer issues logged on the portal
• Ensure timely resolution of non-arrivals and payment queries

Operational Support

• Manage declined hotel bookings and out-bookings as required
• Assist with portal testing and compliance checks
• Support Key Account Managers with supplementary client programme tasks
• Provide occasional on-site support at client sites

Communication

• Deliver webinars
• Conduct feedback calls
• Escalate customer issues where necessary

Additional information:

• Working hours: 9:30am – 5:30pm
• Holidays: 20 days plus bank holidays – plus an additional day each year up to 5
• Salary: Circa £30,000