SEND Lead Worker - Teqniq Ltd : Job Details

Teqniq is searching for a SEND Lead Worker to work in the public sector.

37 hours per week.

3 months contract

09:00-17:00

Job Description:

Work on own initiative to manage own activities and contribute to longer term activities / plans.

Creativity and innovation is a feature of the job along with ability to interpret general guidelines to resolve issues.

Identify areas where improvements could be made within own role.

Use independent analysis and judgement to apply knowledge of systems, procedures and best practice and in assessing risk to clients or others.

Subject to practices and procedures which have clear precedents or operational guidance.

Subject to managerial control and review of results May research and resolve problems as part of a support team.

Provide advice and guidance on processes and procedures, escalating complex cases/issues appropriately and in line with agreed procedures. Identify eligible client needs and organise services to meet those needs by direct and / or third party provision of advice and support.

Develop appropriate support packages and care plans through the accurate identification of client’s needs, monitoring and reviewing the needs and services as required.

Assist in more complex cases under supervision, or where appropriate shadowing experienced colleagues.

Providing more specialist / professional advice and guidance where the situation and outcome are not straightforward or well established.

Liaise with professional colleagues, providers and external agencies to gather and exchange information and to co-ordinate actions and interventions where required.

Involves supporting or guiding colleagues / customers / stakeholders on issues relevant to the service area.

Deal with people at all levels confidently, sensitively and diplomatically.

Be first point of contact on a range of queries from internal / external customers, will be dealing with challenging situations where influence could be required.

Support parents or carers regarding development issues including complex problems.

Contacts will include: Colleagues, senior managers, partners, customers, members of the public, and stakeholders.

Using general guidelines and utilising a wide range of relevant information, make decisions where advice is not readily available.

Assess the options and take appropriate action, where only general guidelines exist.

Decisions to ensure outcomes are achieved which serve the best needs of the customer and as a consequence can result in improved services.

The consequences of the decisions will have a material effect on the service.

Conduct assessments of clients’ circumstances and issues to determine intervention / referral to the appropriate service.

Appropriate support/care plans are developed; considerations are made to the cost effectiveness.

Indicative qualifications

HNC or equivalent experience/skills.

ITQ 2 or equivalent skill and ability.

Working towards relevant professional qualification.

Licence / certificate / qualification required for the role.

Knowledge and Skills

High level of relevant and practical experience acquired on the job.

An advanced understanding of relevant procedures and working practices.

Advanced knowledge of specialist function relevant to service area.

Excellent ICT skills including use of Microsoft applications and specialist systems.

Significant experience of working with clients and client groups with complex needs.

Proven ability to carry out client risk assessments to identify eligibility for service provision and/or risk of harm.

Proven ability to advise and guide clients to encourage development and to access services to which they are entitled.

Ability to build trust and confidence with clients, client groups and colleagues.

Proven ability to interpret situations, analyse behaviours to make judgements and deliver interventions to achieve outcomes.

Proven ability to deliver training.

TEQ-0725-RQ1567658

INDJS1

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.