- Telephone support to clients and engineers
- Friendly skilled team
- Extensive support and training provided
This is a great opportunity for an experienced Service Desk Coordinator. Who is looking for a well established business, who are based in Olney, Milton Keynes. Please note due to the location of this business it is almost imperative that you have access to your own transport. As public transport links are not particular great. Service Controller : Job Description –Overall objectiveEnsure that service requests received from customers are attended to promptly and in accordancewith contracted obligations. To control the team of service and maintenance engineers such thattheir resources are deployed in an optimum and economical manner.Reporting toThe position of Service Controller reports to the Service Support SupervisorKey duties and responsibilities• Receive service requests by telephone, email, from customers, ascertaining the details ofreported faults in an accurate manner, and promoting the image of the company as a responsiveorganisation.• To liaise with, monitor and organise the engineers working day to attend to reported faults,ensuring maximum cost effective use and deployment of resources.• Where possible seek to resolve reported faults by telephone, liaising with technical staff asnecessary, to avoid unnecessary engineer attendance.• In conjunction with the Service Manager, or his delegate, ensure that requirements forpreventive maintenance visits are undertaken. Maintain schedules of contracted maintenancework for relevant customers.• Receive and action requests from engineers for replacement service stock ensuring items areordered without undue delay and supervise the field engineering aspects of the service stockcontrol procedures.• Update the Service Mentor computer system (CASH) with accurate details of calls received andsubsequent status and progress.• To produce service statistical information and reports using the Mentor system on customersites as and when required• To prepare monthly chargeable service schedules in accordance with Company cut off dates.• Report any serious or significant engineering, administrative or customer relationship issues tothe Service Manager without delay• Ensure that any Health and Safety issues relating to the service engineers are addressed andthat information connected with safe systems of working is communicated to them.
