Security Cleared IT Support Engineer - TECHVAULT TALENT LTD : Job Details

We are seeking an experienced IT Support Engineer with current security clearance to join our team. In this role, you’ll provide technical support across a secure environment, ensuring systems, applications, and networks run efficiently and securely.

You’ll be responsible for diagnosing and resolving issues, supporting end users, maintaining hardware/software, and working within strict security protocols.

• Provide 1st and 2nd line support for hardware, software, and network issues.
• Install, configure, and maintain secure IT systems.
• Troubleshoot incidents, escalating where necessary to senior engineers or specialist teams.
• Ensure compliance with security standards and operational procedures.
• Maintain accurate documentation of incidents, fixes, and system changes.
• Support system upgrades, patching, and deployments.

• Active Security Clearance (must be valid at application stage).
• Proven experience in an IT support role (1st/2nd line).
• Strong knowledge of Windows operating systems and Microsoft Office suite.
• Familiarity with networking principles (TCP/IP, DNS, DHCP, VPN).
• Experience with Active Directory, user administration, and group policies.
• Excellent problem-solving and communication skills.
• Ability to work in a secure, process-driven environment.

• IT certifications (e.g., CompTIA, Microsoft, ITIL).
• Experience working within defence, government, or highly regulated industries.
• Knowledge of endpoint security tools and monitoring solutions.