Second Line Support - Robertson Sumner Ltd : Job Details

Why Join Us?

• Be a key technical point of escalation in a fast-paced, solutions-led support team.
• Gain hands-on experience with diverse technologies including networking, cloud, AV, and communications.
• Work closely with senior engineers and contribute to the delivery of high-quality client projects.
• Enjoy a workplace that values collaboration, problem-solving, and professional growth.
• Join a company that delivers all support in-house — no outsourcing, just a strong, centralised team.

Key Role Responsibilities

• Handle escalated technical support issues across hardware, software, and infrastructure systems.
• Deploy, configure, and maintain networking equipment, AV setups, and cloud platforms.
• Support infrastructure upgrades and service improvements across client environments.
• Liaise with technology vendors to resolve hardware or software issues.
• Produce and maintain technical documentation and client support materials.

Key Attributes Required

• 2+ years’ experience in a second-line IT support role or similar.
• Good understanding of networking, Windows environments, and cloud services.
• Experience working with AV systems, telephony, or access control is a plus.
• Strong troubleshooting, time management, and interpersonal skills.
• Eagerness to learn, adapt, and contribute to a growing team.