School Receptionist - The Guardian : Job Details

About the role?

Haberdashers' Slade Green are looking to appoint an outstanding receptionist. The core purpose of this receptionist post is to act as the initial point of contact for incoming phone calls, visitors, parents and pupils with a professional, helpful and friendly approach to build positive ongoing relationships. You will be and support team thereby contributing towards the smooth running of the school. You must have high attention to detail, exceptional IT skills, written and verbal communication skills and be able to work autonomously. Your professional, friendly approach, great customer service and positive attitude is essential in this busy role. ?

General Responsibilities?

• Ensure that visitors to the school are received courteously and punctually.
• Deal with correspondence, telephone calls, visitors and enquiries.
• Ensure reception is appropriately resourced ensuring the correct signing in and out of all visitors?
• Liaise with staff and deal with enquiries in a friendly, efficient and approachable manner?
• Act as the main point of contact for the school in reception and by phone?
• Assist staff and pupils with the information and support they need?
• Seek support from colleagues where necessary to respond to complex enquiries?

General Administration?

• Update manual and computerised record/information systems?
• Update and maintain the school calendar?
• Assist with managing the school’s email inbox, ensuring the school meets its expected response times and that emails are forwarded to the relevant staff member as necessary?
• Manage and organise completed forms for parents and guardian?
• Report any issues with the school’s IT system?
• Provide administrative support for staff as needed?
• Order, monitor and manage stock, ensuring best value following the school’s purchasing process?
• Carry out filing, printing and photocopying. Maintain the operation of the photocopier to ensure it is ready to use at all times, resolving issues as necessary?
• Provide administrative support for HR and finance functions as directed by the Senior Administration Officer, ensuring tasks are completed accurately and in a timely manner?
• Assist with organising parents’ evenings and other meetings and events, including the organisation of rooms and equipment and providing refreshments as necessary?
• Keep records in accordance with the school’s record retention schedule and data protection law, ensuring information security and confidentiality at all times?
• Coordinate the administration of Clubs, educational visits, transport bookings?

Attendance Administration?

• Monitor and maintain accurate records of pupil attendance, producing reports as necessary ?
• Monitor the late arrival of pupils and contact parents/guardian to identify reasons for non-attendance, ensuring all safeguarding procedures are followed?
• Work with attendance lead to send letters to parents and liaise with the EWO?

Communications?

• Coordinate communications with stakeholders including website management, newsletters and letters to parents?
• Produce a weekly primary newsletter?
• Maintain and update the website with notices and new documents?
• Write and send email responses that are professional and uphold the school’s vision and values?
• Assist with marketing and promoting the school?

Finance?

• Enter data in the school’s finance systems?
• Carry out financial administration in line with the school’s procedures?
• Take delivery and sign off orders?

Safeguarding?

• Control access to the school in line with the school’s safeguarding procedures, including signing in visitors, checking identification as necessary, issuing passes and notifying them of safeguarding and safety procedures?
• Be alert to unknown individuals on the school’s premises and report any concerns inline with the school’s procedures?
• Administer the school’s filtering and monitoring system for online safety, and escalate any safeguarding concerns following the correct safeguarding procedures