Scheduling Team Leader - Niyaa People : Job Details

Job Title: Scheduling Team LeaderContract Type: 6-Month Interim (Potential to Become Permanent)Location: Manchester (Hybrid - after first 4 weeks, 2-3 days WFH)Pay Rate: £24-£27 per hour via UmbrellaAbout the RoleWe are seeking a proactive Scheduling Team Leader to join our Housing Association in Manchester on a 6-month interim basis, with the potential to move into a permanent role. You'll be responsible for overseeing a small team of four staff (a mix of schedulers and administrators), ensuring effective service delivery across our repairs and maintenance function.. This position is office-based for the first 4 weeks, after which it moves to a hybrid model (2-3 days from home per week)Key Responsibilities

• Line manage, supervise, and support a team of 4 (Schedulers and Administrators).
• Carry out 1-1s, supervisions, and performance management to ensure team members are supported and targets are achieved.
• Oversee the effective scheduling of operatives' diaries to maximise efficiency and ensure repairs are allocated correctly.
• Monitor and review scheduling systems, ensuring accurate data entry and adherence to policies.
• Provide coaching and guidance to the team, helping to improve productivity and service quality.
• Work closely with Repairs Managers, Operatives, and Customer Services to resolve any scheduling conflicts or issues.
• Ensure compliance with organisational policies and performance standards.
• Contribute to service improvements, identifying opportunities to enhance processes and customer satisfaction.

Skills & Experience

• Previous experience as a Scheduling Team Leader, Supervisor, or similar within a repairs scheduling, planning, or administration environment (ideally in housing or a similar sector).
• Strong people management skills with the ability to conduct supervisions and 1-1s effectively.
• Excellent organisational skills and attention to detail, with the ability to oversee complex scheduling systems.
• Strong communication skills, both written and verbal, with the ability to liaise with multiple stakeholders.
• A problem-solver with the ability to remain calm under pressure and adapt to changing priorities.
• IT literate with experience using scheduling/repairs management software and MS Office.

What's on Offer

• 6-month interim Scheduling Team Leader role with strong potential to go permanent.
• Opportunity to work within a supportive team at a respected housing association.
• Competitive pay of £24-£27 per hour via Umbrella.

This is an exciting opportunity for an experienced Scheduling Team Leader to make an impact in a well-established housing association in Manchester. If this role is of interest click apply or give Tiyana a call on or email .