Scheduling Coordinator - Tirebuck Recruitment : Job Details

Job Title: Scheduling CoordinatorContract: PermanentHours: Full Time, Monday to Friday, 8:30am to 5:00pmLocation: SolihullSalary: Up to £30,000 per annumBenefits: 20 days holiday increasing to 25 days holiday after 12 months employment + 8 bank holidays, your birthday off, discretionary annual bonuses and monthly full-attendance bonuses, free parking, company pension, freshly built offices surrounded by natural, rural charm and daily doggy cuddles! We’re on the lookout for an experienced Scheduling Coordinator to join a fast-paced, dynamic business in Solihull. This is a hands-on role where you’ll be responsible for coordinating and planning the daily workloads of a team of engineers, ensuring jobs are allocated efficiently based on location, skillset, and urgency.If you’ve previously worked in a scheduling or planning role where you’ve been communicating directly with engineers, managing diaries, and supporting customers, this could be the perfect next step.This is more than just a job, it’s a chance to become part of a friendly and supportive team where no two days are the same, and yes, you’ll be greeted by a very friendly office dog each morning! They’re looking to get someone on board quickly, so if you’re available and experienced in scheduling engineers or coordinating field-based teams, we’d love to hear from you. Duties include:

•  Coordinating daily engineer schedules and job planning.
• Liaising directly with engineers to confirm job details, changes, or updates throughout the day.
• Managing inbound enquiries via phone and email with confidence and accuracy.
• Using Microsoft Excel and CRM Systems to manage service cases and log activities.
• Logging and updating service requests and prioritising tasks efficiently.
• Delivering top-notch customer service at all times.
• Monitoring service performance and ensuring smooth day-to-day operations.
• Handling urgent and time-sensitive service jobs with efficiency and calm under pressure.
• Maintaining a professional and positive relationship with customers and engineers.
• Supporting the wider operations team to ensure service level agreements are met.

Skills and experience required:

• Proven experience in scheduling engineers, service coordination, or a similar fast-paced operational role.
• The ability to work in a fast-paced environment.
• Must be able to drive due to office location.
• Confident communicator with a professional and friendly manner when speaking to engineers, clients, and internal teams.
• Excellent administration, communication and organisational skills.
• A high degree of self-management and initiative.
• Strong IT skills including Microsoft Office and Excel.
• A cool head under pressure and the ability to juggle priorities.