Sales Team Manager - Adore Recruitment : Job Details

We’re Hiring: Sales Team Manager | Romford | Up to £40k OTE £50k

Are you a passionate leader with a proven track record in driving high-performing telesales teams? Thrive in a fast-paced Contact Centre environment? We’d love to hear from you!

Location: Cardiff

Hours: 37.5 hours per week (flexible shifts Mon–Sun)

Salary: Up to £40,000 OTE £50,000+

About the Role

We’re seeking an experienced and driven Sales Team Manager to lead and develop a dynamic telesales team within our busy Contact Centre. You’ll report to the Contact Centre Manager and play a crucial role in coaching, motivating, and guiding your team to consistently exceed performance targets.

Key Responsibilities

Coach and develop sales agents to achieve KPIs and personal goals

Support succession planning through staff development

Analyse performance data to pinpoint coaching needs

Assist with recruitment efforts to attract top-tier talent

Drive commercial strategies to enhance revenue and service quality

Monitor absence and timekeeping in line with company policy

Ensure FCA compliance and adherence to internal procedures

Essential Skills & Experience

Proven experience managing telesales or sales teams

Strong coaching, performance management, and leadership skills

Excellent verbal and written communication

Proficiency in Microsoft Office (Excel & Word essential)

Experience in regulated environments (FCA)

Knowledge of Travel Insurance a bonus

Analytical mindset with problem-solving strengths

Confident, hands-on leadership style

Why Join Us?

Career development opportunities within a growing company

Direct impact through strategic coaching and team leadership

Join a company that values its people and prioritises customer satisfaction

Uncapped bonus structure for high performers

Contact Centre Hours:

Mon–Fri: 8:30 am–8:00 pm | Sat: 9:00 am–5:00 pm | Sun: 10:00 am–5:00 pm | Bank Holidays: 10:00 am–4:00 pm

Excited to inspire and lead a high-achieving telesales team?

Apply now and help shape our future.