sales support Telecoms engineer - Buchan and London Recruitment Ltd : Job Details

Sales Support AdministratorLondon, North

Office Based £28,000 - £34,000 + Benefits

We are looking for someone with Telecoms background experience in provisioning and repair , and has knowledge of the products Fibre Broadband , Ethernet, VoIP solutions and upgrades, analogue , mobile

Due to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the sales lifecycle, is required to provide a broad ranging, client focused sales support and coordination service for a fast growing, highly regarded provider of communication solutions, serving the SME, Enterprise and Corporate marketplace.The ideal candidate is an ambitious, versatile and highly organised Sales Support Administrator, ideally with first-hand knowledge of the Telecoms industry and a passion for providing a timely, proactive and effective sales coordination service to a fast-paced, growing and friendly organisation.Applications are encouraged from individuals that can multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous.Key Responsibilities

• Providing a day-to-day co-ordination and administration service
• Ordering and provisioning of products and services
• Setting up client accounts
• Setting up support cases online for billing queries
• Speaking to suppliers and dealing with support cases
• Taking calls, submitting orders and logging faults
• Preparing sales order forms and sending to client on DocuSign
• Provide customer support throughout the order process, either by call or email
• Filtering calls and dealing with any queries
• Fault Reporting on all products and services
• Day to day management of the Support email inbox
• Calling existing clients to upgrade products and services by phone and email.
• Monthly review of Aged Debt
• Email correspondence to client

Skills & Experiences

• Previous experience in a Sales Administration or Sales Support role, ideally within the Telecoms sector
• Technically competent, particularly with MS Office suite
• Able to develop and document procedures and systems
• Ability to work under pressure.
• Excellent written and spoken English.

• Strong organisational and problem-solving skills with exemplary attention to detail
• Ability to work to deadlines and the ability to prioritise a busy workload
• A positive and can-do attitude

This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant.