Sales Support - Reed : Job Details

• Job Type: Full-time and office based
• Location: Ipswich
• Salary: Competitive
• Monday to Friday hours

We are looking for a dynamic and proactive Sales Support Coordinator who is deeply committed to enhancing customer satisfaction and streamlining our clients order-to-cash processes. This role is ideal for someone who excels in customer interactions and is keen on working in a collaborative environment with their sales, logistics, and warehousing teams.

• Efficiently process invoices and confirm orders on a daily basis.
• Promptly address and resolve customer inquiries and orders.
• Update and maintain accurate customer data in their internal systems, including contact details, pricing, and special requirements.
• Record all customer interactions and activities accurately in the company’s CRM system.
• Monitor customer accounts to ensure timely payments and adherence to agreed payment terms.
• Communicate with customers to resolve any billing or payment issues.

• Exhibits a positive and proactive approach, dedicated to superior customer service.
• Experience in managing fast-paced order-to-cash cycles and customer service operations.
• Exceptional communication skills, both verbal and written, with a professional and polite manner.
• Proficient in Microsoft Office and familiar with CRM systems.
• Strong analytical and problem-solving abilities, capable of effectively handling and resolving customer issues.
• Team-oriented, with the ability to also work independently and manage personal responsibilities.
• Thrives in a high-pressure environment and demonstrates excellent organisational and meticulous attention to detail.

• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement and skill development.
• A supportive and energetic work environment.

If you are interested in the Sales Support Coordinator position, please send your CV detailing your suitability for the role.